Frequently Asked Questions (FAQ)

How does the Search Filter work?

Our Search filter allows your customers to quickly search for products by keywords...

3,527 2 0 28th May 2022

How is Shoprocket so fast?

Shoprocket.io is revolutionizing the way e-commerce works. With its lightning-fast speeds and seamless user experience, it has quickly become one of the most sought-after e-commerc...

3,386 1 0 09th February 2023

Is Shoprocket GDPR Compliant?

Absolutely. Shoprocket is fully compliant with all General Data Protection Regulations. As a UK company we have been externally audited and publish our up to date Data Proce...

2,256 1 0 07th March 2023

Does Shoprocket have an SDK?

Shoprocket's embeddable widget also acts as an SDK, you can choose to let us automatically initiate your store on page load, or you can load the store functions manually....

2,173 1 0 21st April 2023

Can I use Shoprocket on multiple sites / channels?

One of the frequently asked questions by new users is whether they can use Shoprocket on multiple sites. The answer is a resounding yes! This guide will help you understand how to ...

1,824 1 0 24th June 2023

Can I Create Multiple Stores or Shops with Shoprocket

Shoprocket's flexible platform allows you to manage multiple stores or shops from a single account. This is ideal for sellers who want to differentiate their products across variou...

1,752 1 0 24th June 2023

How is Shoprocket different from other commerce platforms?

Shoprocket is the easiest way to add full ecommerce to your existing website. Many platforms offer "store builders" and some even offer "embeds" like us (although they usually d...

5,274 0 0 25th October 2023

Can I use Shoprocket on my own website?

Yes, that's our specialty! As long as you're able to paste code snippets into your website, Shoprocket will work out of the box, no coding skills required. This includes stat...

4,378 0 0 25th October 2023

Do I have to update my embed code if I make changes to my products?

Never! Shoprocket is one-time setup. Once you copy & paste our code into your website, any changes you make via our dashboad will be reflected in real-time on your website(s). ...

4,109 0 0 25th October 2023

How Will I get Paid?

Directly, instantly. Unlike many other platforms, we connect to your own payment gateway (Stripe, Paypal or PayU), meaning all orders are processed securely via your own account...

5,341 0 0 25th October 2023

Can I move my Selz store to Shoprocket?

Yes. Since Selz was acquired, we have seen many sellers successfully migrate their store to Shoprocket. You can simply export your data from Selz, and import to Shoprocket....

5,282 0 0 25th October 2023

Is there a minimum contract term?

No. You can cancel anytime — no questions asked. It's also completely free to try, with a 14 day trial on all our plans....

5,192 0 0 25th October 2023

Do I need an SSL certificate?

Yes Although Shoprocket is served over HTTPS, we strongly advise that you have an SSL certificate installed on your own site for customer peace of mind. Plus, many search engine...

5,318 0 0 25th October 2023

Can I host my store with Shoprocket?

Yes. Although Shoprocket is first and foremost for embedding ecommerce into websites, we also offer hosted storefronts for you to start accepting orders, even if you don't yet h...

5,282 1 0 25th October 2023

Can I resell or whitelabel Shoprocket?

Yes. We offer tools for all types of reseller, from affiliates, referrals, partners and even fully white-labelled versions that you can run on your own domain or integrate direc...

5,332 0 0 25th October 2023

Does Shoprocket have an app?

Shoprocket offers a convenient desktop application for both Windows and Mac users, ensuring you stay connected and updated with your e-commerce activities. ...

535 0 0 07th December 2023

Which currencies are supported?

All of them. Currencies are defined by your chosen payment gateway(s), but we support them all! If there's a currency you require which isn't already supported, let us know v...

4,903 1 0 04th April 2022

Will Shoprocket slow down my site?

Absolutely not. Shoprocket loads asynchronously into your page, meaning it has absolutely no effect on the load times of your own content. Furthermore, Shoprocket is the fast...

4,436 1 0 04th April 2022

Which languages are supported?

Out of the box, we currently support 21 languages, but you can also translate every text string via your dashboard; عربي (Arabic AR) 中国人 (Chinese ZH) Dutch (Nederlan...

6,269 1 0 04th April 2022

Which payment gateways are supported?

We currently support 45+ payment methods via Stripe, PayPal, PayU, Verifone, Tranzila, Crypto and offline payments. We have more gateways in private beta, contact us if there's one...

6,974 3 0 04th April 2022

How to change/manage the store language

How to set your store default language, and add more languages for your customers to choose from...

3,866 2 0 20th April 2022

How much does it cost?

Shoprocket pricing is different from other ecommerce platforms, we don't take a percentage of your sales, and we don't hold your funds. ...

3,364 1 0 02nd May 2022

Is there a minimum contract term?

Is there a minimum contract term when using Shoprocket?...

3,142 2 0 02nd May 2022

Do I need an SSL certificate on my website to use Shoprocket?

Although Shoprocket is served over HTTPS, we strongly advise that you have an SSL certificate installed on your own site for customer peace of mind. We recommend CloudFlare for thi...

3,420 1 0 02nd May 2022

How to add custom email information on a per product basis

With Shoprocket, you can effortlessly customise the email your customers receive on a per product basis, ideal for sharing specific information when certain products are purchased....

5,817 2 0 09th May 2022

Can’t find what you’re looking for?

Chat with us 👋

or contact us on [email protected]


as featured in