Create an Account
To get started with Shoprocket, the first step is to register with us to create your account...
4,116 0 1 20th May 2024Which languages are supported?
Out of the box, we currently support 21 languages, but you can also translate every text string via your dashboard; عربي (Arabic AR) 中国人 (Chinese ZH) Dutch (Nederlan...
7,558 1 0 20th May 2024Add Product Options (text, upload files, date, radio, select)
Product options allow you to offer optional add-ons to a Product, or capture extra information from your customer, such as a message for engravings, a file upload for printed t-shi...
3,882 1 0 20th May 2024SDK Functions
The essential functionalities you can leverage to manage Shoprocket within your application....
3,150 0 0 20th May 2024How to show or hide the ribbons on products
Product ribbons like "Sale", "Free Shipping", "New Product", "Digital Download", and "Pay What You Want" can be easily enabled or disabled on your Shoprocket dashboard, or via your...
2,044 0 0 20th May 2024Customising Fonts in Shoprocket
Customising the typography of your Shoprocket store or embeds can significantly enhance the look and feel of your online presence. Here's a comprehensive guide to help you navigate...
1,054 0 1 20th May 2024How to Pause or Close Your Shoprocket Store
Pausing your store temporarily hides all store elements, displaying a customisable maintenance message to your visitors. This action does not affect your subscription, and you can ...
1,079 0 0 20th May 2024Managing Multiple Stores on Shoprocket
Managing multiple stores on Shoprocket is a streamlined and intuitive process, ideal for agencies, developers, and those building or managing stores on behalf of clients. ...
1,141 1 0 20th May 2024How to Pause Your Shoprocket Subscription
At Shoprocket, we understand that flexibility is key to managing your online store. That's why we've made it simple to pause your store's subscription at any time. This guide will ...
2,060 0 0 20th May 2024Does Shoprocket have an app?
Shoprocket offers a convenient desktop application for both Windows and Mac users, ensuring you stay connected and updated with your e-commerce activities. ...
1,094 0 0 20th May 2024Google Shopping Integration
With Shoprocket's Google Shopping integration, getting your products in front of millions of Google users has never been easier. ...
829 0 0 20th May 2024Deleting Customers
How to delete customers from your store...
3,863 1 0 20th May 2024Duplicating Products
To save time when creating products with similar options. variations, descriptions etc. you can also duplicate existing products. ...
4,250 0 0 20th May 2024Changing your Account password
How to change your account password...
3,754 1 0 20th May 2024Embed Shoprocket on an Existing Website
How to embed ecommerce into your existing website, blog, landing page... ...
11,078 9 5 20th May 2024Deleting your Account
How to delete your Shoprocket account...
3,887 2 0 20th May 2024Viewing a Customer's details
How to view a Customer's details...
4,201 0 0 20th May 2024How to integrate PayPal with Shoprocket
In order to accept payments via PayPal, you just need to connect your PayPal account with Shoprocket, everything else is completely automatic....
4,625 1 0 20th May 2024Which currencies are supported?
All of them. Currencies are defined by your chosen payment gateway(s), but we support them all! If there's a currency you require which isn't already supported, let us know v...
5,543 2 0 20th May 2024Who is it for?
Many ecommerce platforms exist, but most are aimed at either; developers with technical skills, or business owners with less technical know-how....
4,605 0 0 20th May 2024Deleting Products
How to delete products...
3,892 1 0 20th May 2024Will Shoprocket slow down my site?
Absolutely not. Shoprocket loads asynchronously into your page, meaning it has absolutely no effect on the load times of your own content. Furthermore, Shoprocket is the fast...
5,048 1 0 20th May 2024Exporting your Customer data
To export your Customer data: From your Shoprocket dashboard, go to Customers. Select Export Customers button....
3,760 1 0 20th May 2024Modifying a Shipping Option
How to edit, disable and delete your Shipping Options....
4,707 0 0 20th May 2024Exporting your Product data
How to export your products...
3,777 0 0 20th May 2024Adding custom Text Translations
You can manually translate all text strings in your store to support multiple languages, as well as customise the defaults to set your own. E.G - you might want to change "Add to c...
3,867 1 0 20th May 2024What is Shoprocket?
Founded in 2013 by a small team in London, UK, Shoprocket was created to be the simplest ecommerce platform for both buyers & sellers....
12,155 7 1 20th May 2024Printing orders
Once you've received your first order, you'll probably want to print a packaging slip to attach to the product when you're ready to send it for delivery. ...
4,082 1 0 20th May 2024Country & Currency Support
Our service is available in 247 countries, with support for 173 currencies...
4,202 0 0 20th May 2024Editing a Customer's details
How to edit a Customer's details....
3,943 1 0 20th May 2024Importing new Products
How to import bulk products into your Shoprocket store using a CSV file...
6,189 2 0 20th May 2024Refunding a Customer's Order
How to refund a payment partially, or in full via your Shoprocket dashboard...
4,516 0 2 20th May 2024Pricing plans
Shoprocket offers 3 main pricing plans; Lite, Business & Enterprise. All of our plans offer 0% transaction fees, unlimited sales volume, unlimited products, unlimited users and ...
4,827 0 1 20th May 2024Prohibited Activities
Shoprocket offers tools to enable businesses to easily sell online, and although we believe in a fair and open economy, there are some activities which are prohibited due to laws a...
4,092 0 0 20th May 2024Existing websites - customising your embeds
Select which embed type you'd like (single Product widget, full page Product, multiple Products, or shopping cart) and then enable/disable the elements you'd like to include, as we...
5,457 2 0 20th May 2024Shoprocket Hosted Storefronts
Shoprocket is an omni-channel ecommerce platform, which means we offer a multichannel approach to selling that focuses on providing seamless customer experience whether your users ...
4,972 13 0 20th May 2024Managing your Store team
Manage and invite team members....
5,060 2 0 20th May 2024Viewing a Customer's Order
Viewing a Customer's Order details....
3,861 0 0 20th May 2024How to integrate Stripe with Shoprocket
In order to accept payments via Stripe, you just need to connect your Stripe account with Shoprocket, everything else is completely automatic....
5,051 0 0 20th May 2024Set up a Shoprocket Hosted Storefront
Hosted Storefronts are separate mini-sites, hosted on the Shoprocket network. These are quick and convenient to set up and do not require technical knowledge. ...
4,632 0 0 20th May 2024Toggle visibility of Products in your Store
How to show or hide specific products in your store...
3,622 0 0 20th May 2024Which payment gateways are supported?
We currently support 45+ payment methods via Stripe, PayPal, PayU, Verifone, Tranzila, Crypto and offline payments. We have more gateways in private beta, contact us if there's one...
8,032 3 0 20th May 2024Offline / Manual Payments
If you'd prefer to accept payment for your orders offline (cash, cheque, telephone etc), you can set up your own payment methods via the dashboard....
4,909 0 0 20th May 2024Configure Store-wide tax settings
This page details how to configure your Store-wide tax settings....
4,345 1 1 20th May 2024Create a new Product
How to manually create new Products via your dashboard...
5,330 7 4 20th May 2024Deleting a Customer's Order
How to delete a Customer's Order....
3,681 1 0 20th May 2024Create a New Store
If you want to manage multiple stores, you can click on your current store name in the top left of the dashboard to open the store menu. From there, you will see "Create store", cl...
4,233 0 2 20th May 2024Updating your account details
How to update your Shoprocket account details, including name, email and telephone number....
3,805 1 1 20th May 2024How to enable more payment methods with Stripe
Accept payments on Stripe via multiple methods...
4,990 1 0 20th May 2024Add tabs to product descriptions
Product tabs allow you to add further details to your Product in an easy to digest manner. e.g. delivery & return policies....
3,664 0 0 20th May 2024Specify product inventory & stock
This screen allows you to configure available stock. If you need to track stock on variations of this Product, such as size/colour, we suggest using the Variations tab....
3,932 1 0 20th May 2024Add Product images & videos
To manage your Product media (images, videos & audio) to be displayed publicly in your products, navigate to the Product you want to edit in your dashboard, then click on the Media...
4,609 1 1 20th May 2024Uploading digital downloads to Products
Shoprocket stores your digital Products securely and allows you to specify how your files are accessed. With optional limits on download attempts, expiry dates and IP restrictions ...
3,805 1 0 20th May 2024Adding licence keys / serial codes / gift card codes to products
Licence keys (or serial codes, gift card codes etc) are a great way to prevent your digital products from being copied, shared, or otherwise illegally used by a non-licensed user. ...
4,040 2 0 20th May 2024Add Product variations
Variations are ideal if your Product comes in multiple styles such as "small, medium, large" and you want to track stock on those variants, or have different prices per style. You ...
3,937 0 0 20th May 2024Product specific tax & shipping
How to enable, disable and select specific shipping & tax rates on a per product basis....
3,873 0 0 20th May 2024Add private notes & custom email messages
Add private comments/notes for store admin users...
3,621 1 0 20th May 2024Manage related Products
From here, you can choose to either Automatically Show Related Products by switching the option on, or Manually Select Related Products by clicking on them to move them into Relate...
3,536 0 0 20th May 2024How to change/manage the store language
How to set your store default language, and add more languages for your customers to choose from...
4,836 2 0 20th May 2024How to set a minimum order value
How to specify a minimum order value to require customers to spend a specific amount before they can checkout ...
4,032 0 0 20th May 2024Export your Order data
How to export your orders as a CSV file...
3,405 2 0 20th May 2024How to add custom CSS to your Hosted Store
Use custom CSS for granular control over the design of your Hosted Store...
3,723 0 0 20th May 2024How to rename digital downloads
You can rename your digital downloads from within your dashboard...
3,464 1 0 20th May 2024How to enable/disable "Image Swap" on hover
How to show a second image when hovering over products in a list or widget layout...
3,936 0 0 20th May 2024How to enable/disable "Image Zoom" on hover
How to show an HD zoom when hovering over product images in the view product modal, or full page embed...
3,569 0 0 20th May 2024How to add digital downloads to Product Variations
Sometimes, you may want to attach Digital Downloads to specific Product Variations, not just the Product itself. ...
4,038 0 1 20th May 2024How much does it cost?
Shoprocket pricing is different from other ecommerce platforms, we don't take a percentage of your sales, and we don't hold your funds. ...
3,956 2 0 20th May 2024Is there a minimum contract term?
Is there a minimum contract term when using Shoprocket?...
3,719 2 0 20th May 2024Do I need an SSL certificate on my website to use Shoprocket?
Although Shoprocket is served over HTTPS, we strongly advise that you have an SSL certificate installed on your own site for customer peace of mind. We recommend CloudFlare for thi...
4,013 1 0 20th May 2024Setting a default Shipping Option
How to specify which shipping option will be preselected as the default at checkout...
3,537 0 0 20th May 2024Create new Shipping Options
How to set up new Shipping Options for your Customers to choose from during checkout....
4,748 1 0 20th May 2024Enable Collection / Pickup as a Shipping Option
How to offer local pickup as a shipping option at checkout...
3,820 1 0 20th May 2024Enable Free Shipping as a Shipping Option
How to offer free shipping on your orders...
3,849 0 0 20th May 2024Ghost.org - installing Shoprocket
How to install Shoprocket in your Ghost.org blog and start selling instantly...
7,192 0 0 20th May 2024Carrd.co - installing Shoprocket
How to install Shoprocket in your Carrd.co one page app and start selling instantly...
4,215 0 0 20th May 2024Wordpress (Classic) - Installing Shoprocket
How to add ecommerce to your Wordpress (Classic) site with Shoprocket...
5,726 1 1 20th May 2024How to add custom email information on a per product basis
With Shoprocket, you can effortlessly customise the email your customers receive on a per product basis, ideal for sharing specific information when certain products are purchased....
7,038 2 0 20th May 2024How does the Search Filter work?
Our Search filter allows your customers to quickly search for products by keywords...
4,200 2 0 20th May 2024Add Product Filters
Adding filter values to your products is a great way to allow your customers to narrow down the results...
4,313 1 2 20th May 2024Webflow.io - Installing Shoprocket
How to install Shoprocket in your Webflow.io app and start selling instantly...
10,411 5 1 20th May 2024Webhooks
Webhooks are a great way to notify your (or 3rd party) applications when an event occurs, such as a new order being created, or a customer being updated. ...
4,569 1 0 20th May 2024Custom cart trigger
How to create a custom cart/basket trigger button...
6,153 1 0 20th May 2024How to cancel your Shoprocket subscription
How to cancel your subscription if you no longer need to use Shoprocket...
3,363 1 0 20th May 2024Automatic Taxes
Shoprocket can automatically calculate sales taxes for you if your store and customer billing address country are located in one of the following: United States, United Kingdom, Ca...
3,310 1 0 20th May 2024Unicornplatform.com - installing Shoprocket
Selling directly from your Unicorn Platform website is as simple as copy & paste...
5,998 0 0 20th May 2024How to test payments
Test/Development mode allows you to test almost every aspect of your store without using real data or impacting your reports and live stats....
4,063 1 0 20th May 2024Showit.co - installing Shoprocket
How to install Shoprocket in your Showit.co website and start selling instantly...
5,982 1 0 20th May 2024How to regenerate and resend digital download URLs
In the event that a digital download URL expires before your customer can access it, you can generate new links via the order page...
3,318 1 0 20th May 2024Sort/Order Your Products
How to manually set the sort/display order of your products...
3,447 0 0 20th May 2024How to install Shoprocket in an existing website
Watch a video showing exactly how Shoprocket can be embedded into any website, in minutes....
3,204 1 0 20th May 2024Payment gateway sort order
How to customise the order of your payment gateway options at checkout...
3,413 1 0 20th May 2024Wordpress (Gutenberg) - Installing Shoprocket
How to add ecommerce to your Wordpress (Gutenberg) site with Shoprocket...
4,678 0 0 20th May 2024Customise the checkout
Terms & conditions, marketing checkbox, billing address, contact / telephone number, company name, discount code field, custom notes, order confirmation text, minimum order value...
2,762 1 0 20th May 2024Javascript Events Reference
This document details all events in Shoprocket, when they are triggered, and what data your handler method will receive....
5,462 2 1 20th May 2024How is Shoprocket so fast?
Shoprocket.io is revolutionizing the way e-commerce works. With its lightning-fast speeds and seamless user experience, it has quickly become one of the most sought-after e-commerc...
4,024 1 0 20th May 2024Is Shoprocket GDPR Compliant?
Absolutely. Shoprocket is fully compliant with all General Data Protection Regulations. As a UK company we have been externally audited and publish our up to date Data Proce...
2,875 1 0 20th May 2024Does Shoprocket have an SDK?
Shoprocket's embeddable widget also acts as an SDK, you can choose to let us automatically initiate your store on page load, or you can load the store functions manually....
2,776 1 0 20th May 2024Populate the cart address
How to pass the customer address into the cart with our JS SDK...
2,562 1 0 20th May 2024How to add custom JS or tracking/analytics code to your store
How to add your own custom JS (for tracking/analytics or custom events) to your hosted store...
3,955 0 0 20th May 2024Create a Custom Menu or Navigation
Out of the box, Shoprocket can generate a "categories" menu for you, but you may want to create your own, this guide will explain how....
4,374 2 0 20th May 2024Creating Automatic Discounts in Shoprocket
In Shoprocket, automatic discounts are applied to orders based on set parameters, such as a minimum number of items in the cart or a minimum order value. This guide will walk you t...
2,342 1 1 20th May 2024Creating and Managing Product Filters
Filters are key-value pairs that can be assigned to products, allowing customers to filter the product list based on their preferences. Here's a step-by-step guide on how to create...
2,435 0 0 20th May 2024Creating & Managing Discount/Coupon Codes
Whether you're looking to boost sales, clear inventory, or reward loyal customers, discount codes can help you achieve your goals. This guide will walk you through how to create an...
2,325 1 0 20th May 2024Creating & Managing Sale Promotions
When products are on sale, the sale price will be displayed in your store, along with the original price for comparison. This guide will show you how to create a sale promotion in ...
2,324 1 0 20th May 2024Connecting Your Own Domain to a Shoprocket Hosted Store
Connecting your own domain to a Shoprocket hosted store gives your business a professional and consistent look. Here's a step-by-step guide on how to connect your domain to your ho...
2,625 0 0 20th May 2024How to Use a Custom Cart/Basket Icon/Image
How to use your own icon/image for the cart widget...
2,294 1 0 20th May 2024How to Automatically Apply a Discount/Coupon Code
In this tutorial, we will guide sellers on how to automatically apply a discount or coupon code in Shoprocket.io by appending it to their store URL or using the Shoprocket.js SDK....
2,488 1 0 20th May 2024How to sell digital products / downloads
Selling digital products or downloads online can be a complex process, but it doesn't have to be. Shoprocket makes the entire process simple, secure, and efficient, taking care of ...
2,268 0 0 20th May 2024Remove Shoprocket Branding from Your Storefront or Embeds
While Shoprocket provides a great platform to sell your digital products, you might want to present a more customized experience by removing the Shoprocket branding from your store...
2,167 0 0 20th May 2024Adding Terms & Conditions / Privacy Policies
Providing clear terms and conditions, as well as privacy policies, is crucial for any online store. They not only protect your business but also build trust with customers by letti...
2,390 1 0 20th May 2024Can I use Shoprocket on multiple sites / channels?
One of the frequently asked questions by new users is whether they can use Shoprocket on multiple sites. The answer is a resounding yes! This guide will help you understand how to ...
2,407 1 0 20th May 2024Can I Create Multiple Stores or Shops with Shoprocket
Shoprocket's flexible platform allows you to manage multiple stores or shops from a single account. This is ideal for sellers who want to differentiate their products across variou...
2,348 1 0 20th May 2024How to offer free products
Offering free products can be a powerful tool in your marketing strategy. Whether they serve as samples, promotional items, or lead generators, free products can attract potential ...
2,197 0 0 20th May 2024How to Offer "Pay What You Want" Pricing
The "Pay What You Want" pricing model is a strategy where customers are allowed to pay what they feel a product or service is worth, or what they can afford. This can be an effecti...
2,240 0 0 20th May 2024Using Custom Icons on Shoprocket Buttons
In order to achieve this, you'll need to use some custom CSS code. The process may differ slightly depending on whether you have a hosted store or an embedded store....
2,116 0 0 20th May 2024Managing Your Store Currency(s)
In Shoprocket, you have the flexibility to set your default currency and offer additional currencies for customers to choose from. This guide will walk you through the process of m...
2,217 0 0 20th May 2024Create a Custom Menu for Currency Selection
How to create a custom menu for currency selection, or automatically set it based on user actions/events....
3,587 0 0 20th May 20243rd Party Tracking & Analytics
To effectively track and analyse customer behaviour and sales data, you can integrate third-party tracking tools like Google Analytics into your Shoprocket store. This short guide ...
3,646 0 0 20th May 2024Customise the Cart Style & Position
How to customise your cart style, position and icon...
3,401 0 0 20th May 2024Shoprocket & Zapier Integration User Guide
With the Zapier integration, you can automate a multitude of tasks, from sending emails to adding new customers to your CRM....
1,909 0 0 20th May 2024Manage & Customise Email Notifications
This guide will walk you through how to customise and manage the email notifications sent on behalf of your store....
1,979 0 2 20th May 2024Accepting Payments via QR Code
This user guide will walk you through the steps to set up and accept payments via QR code for your orders using Shoprocket. ...
1,762 0 0 20th May 2024Setup a Handling Fee / Seller Fee / Transaction Fee
With Shoprocket, you have the flexibility to charge additional fees on all orders. This can be useful for handling fees associated with shipping, platform fees for card processing,...
2,901 0 0 20th May 2024How to Accept Bitcoin Payments with Shoprocket
Accepting Bitcoin as a payment method in your online store can open up new avenues for your business. Not only does it attract a wider range of customers, but it also comes with ad...
1,553 0 0 20th May 2024How is Shoprocket different from other commerce platforms?
Shoprocket is the easiest way to add full ecommerce to your existing website. Many platforms offer "store builders" and some even offer "embeds" like us (although they usually d...
6,170 0 0 20th May 2024Can I use Shoprocket on my own website?
Yes, that's our specialty! As long as you're able to paste code snippets into your website, Shoprocket will work out of the box, no coding skills required. This includes stat...
4,964 0 0 20th May 2024Do I have to update my embed code if I make changes to my products?
Never! Shoprocket is one-time setup. Once you copy & paste our code into your website, any changes you make via our dashboad will be reflected in real-time on your website(s). ...
4,660 0 0 20th May 2024How Will I get Paid?
Directly, instantly. Unlike many other platforms, we connect to your own payment gateway (Stripe, Paypal or PayU), meaning all orders are processed securely via your own account...
6,231 0 0 20th May 2024Can I move my Selz store to Shoprocket?
Yes. Since Selz was acquired, we have seen many sellers successfully migrate their store to Shoprocket. You can simply export your data from Selz, and import to Shoprocket....
6,139 0 0 20th May 2024Is there a minimum contract term?
No. You can cancel anytime — no questions asked. It's also completely free to try, with a 14 day trial on all our plans....
6,029 0 0 20th May 2024Do I need an SSL certificate?
Yes Although Shoprocket is served over HTTPS, we strongly advise that you have an SSL certificate installed on your own site for customer peace of mind. Plus, many search engine...
6,295 0 0 20th May 2024Can I host my store with Shoprocket?
Yes. Although Shoprocket is first and foremost for embedding ecommerce into websites, we also offer hosted storefronts for you to start accepting orders, even if you don't yet h...
6,124 1 0 20th May 2024Can I resell or whitelabel Shoprocket?
Yes. We offer tools for all types of reseller, from affiliates, referrals, partners and even fully white-labelled versions that you can run on your own domain or integrate direc...
6,215 0 0 20th May 2024
